Hytoma Privacy Policy

Hytoma (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, use our services, or interact with our chatbot, including those integrated with Meta services such as Facebook Messenger and WhatsApp.

1. Information We Collect

We collect various types of information when you use our website, services, and chatbot:

a) Personal Information

• Name, email address, phone number

• Account details

• Any information provided when communicating with our chatbot

b) Automated Data Collection

• IP address, device type, and browser information

• Usage patterns and interaction data with our chatbot

• Cookies and tracking technologies

c) Chatbot-Specific Data

When interacting with our chatbot on Meta services (e.g., Facebook Messenger, WhatsApp), we may collect:

• Chat transcripts and responses to improve user experience

• Metadata related to interactions (e.g., timestamps, engagement metrics)

• User preferences and behavior data (if authorized)

We comply with Meta’s Business Messaging Policies and ensure data protection as per their guidelines.

2. How We Use Your Information

We use collected data for the following purposes:

• To provide and improve our services, including smart home automation solutions

• To personalize and enhance your experience with our chatbot

• To respond to inquiries and provide customer support

• To comply with legal, security, and regulatory requirements

• To analyze trends and improve service efficiency

• To prevent fraud and enhance security measures

3. Sharing of Information

We do not sell, trade, or rent personal information. However, we may share information with:

• Service Providers: Trusted third-party vendors assisting with our chatbot operations, analytics, and support.

• Meta Services Compliance: We adhere to Meta’s Data Privacy Guidelines and share only necessary data for chatbot functionality.

• Legal Authorities: When required to comply with legal obligations or respond to law enforcement requests.

4. Cookies and Tracking Technologies

We use cookies to improve user experience, track analytics, and enhance chatbot interactions. You may manage cookie preferences via your browser settings.

5. Data Security & Retention

We implement industry-standard security measures to protect your data. Chatbot interactions are encrypted and stored securely in compliance with GDPR, CCPA, and Meta Data Protection Standards. We retain user data only as long as necessary for service improvements and legal obligations.

6. Your Rights & Choices

Depending on your location, you may have the right to:

• Access, modify, or delete your personal information

• Opt-out of chatbot data collection

• Request data portability

• Withdraw consent for specific processing activities

For requests, contact us at info@hytoma.com.

7. Third-Party Links & External Services

Our website may contain links to third-party websites. This Privacy Policy does not apply to external services, including Meta services. We encourage reviewing their privacy policies separately.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with an updated effective date.

9. Contact Information

For questions regarding this Privacy Policy or your data, please contact us at:

Hytoma Automation LLP
Flat No. 104, padmaja rajas eclave, 

Bhagya Nagar Colony, 

Kukatpally, Hyderabad, Telangana 500072

Email: info@hytoma.com
Phone: